Refund Policy
DEPOSITS
Cancellations with
- More than 30 days 100%
- Less than 30 days but more than 15 days 50% Refund
- Less 15 days No Refund unless rebooked with a booking for same duration.
Deposits may be transferred once up to twelve months from date of booking to another reservation for the same person. Not transferable to another party.
RESERVATIONS
Cancellation of holiday plans due to a change of plans or circumstances, business commitments etc may result in a refund of monies paid if we rebook the site or unit for full period of reservation.
A refund of the balance of monies paid may be issued for cancellation of a reservation upon receipt of appropriate documentation eg doctors certificate etc.
We reserve the right to rebook the site or cabin
CREDIT NOTE
A Credit Note may be issued if the cancellation occurs as a result of
- A change in travel plans or circumstances during a reservation upon receipt of appropriate documentation e.g. doctors certificate etc
- A credit note will not be issued because of factors outside the control of the park e.g. weather etc
- A Credit note will be valid for 12 months from date of issue.
From date of notice, a Refund or Credit Note may take up to 2 weeks to process.